At Hall of Scoops, we pride
our selves on our excellent customer service and high quality products. Here
are just a few of our terms and conditions to be sure all goes smoothly.
TERMS & CONDITIONS
All orders are subject to
review by Hall of Scoops.
Customized, Personalized and
Special order items are Non-Cancelable and cannot be Returned or Exchanged.
Please check your orders
carefully and be sure all spelling, color, sizing and required info is correct.
Hall of Scoops is not responsible for customer mistakes.
Mistakes do happen, if it’s
on our end, we will gladly replace the item or we will provide you will a full
refund. Please contact us within 10 days of receipt of your package and we will
provide you with return shipping information. If the mistake is on your end,
contact us at email@example.com and
we’ll do our best to replace the item at a reasonable price.
Items sometimes look
different online than they do in person. If you have questions about a certain
item such as color, fit or material please contact us at firstname.lastname@example.org or call the store
at 914-861-8080 and we will be happy to provide you with additional info.
Please keep in mind most
Custom orders take approximately 3-6 weeks for us to receive. Camp and Holiday
season can sometimes take even longer. Please place your orders early! Our
standard shipping time is usually 1-3 Business days once your package leaves
Hall of Scoops.
If you need to have an item
by a certain date, please note the requested date in your order. We’ll do
everything in our power to make it happen. In situations where we can’t
accommodate the requested date, contact us at email@example.com to inquire about
Rush Fees and expedited Shipping Fees.
Returns on Non-Customized
items must be received in their original packaging and must be unused, unworn
and in re-sellable condition with all tags attached. Please contact us at firstname.lastname@example.org within 10 days of
receipt of the item. These items may be returned for a store credit or
exchanged for an item of equal value. No credits or refunds for shipping
charges will be issued.
Shipping charges on
replacement items will be charged according to our standard shipping rates.
Return shipping on these
items are at the Customers expense
Hall of Scoops currently
ships merchandise within the Continental USA Only. Sales Tax will be charged at
a rate of 7.375% on all orders shipped within New York State
Shipping rates are charged
based on the weight of your items and on the location they are being shipped
Orders will be shipped in
their entirety unless otherwise noted. If items are shipped separately an
additional shipping fee will be charged at our standard shipping rate. Please
contact us if you would like your items shipped as they are received.
If packages are lost or
damaged, it is the customers responsibility to file claims with the Carrier.
will ship via various ground delivery methods unless otherwise noted. These
include USPS, UPS and Fedex Ground. Hall of Scoops reserves the right to choose the
Hall of Scoops accepts Visa,
Master Card, American Express and Paypal
is required at the time your order is placed. If paying by credit card, your
card will be charged the full amount of the order plus shipping charges and tax
,if shipping within New York. Occasionally we may be unable to completely fill
your order, in these rare cases a refund will be issued immediately.
Thank you for Shopping with Hall of Scoops! We appreciate your business and hope you enjoyed your experience.